The top 13 providers of learning outsourcing offer a broad array of services and technology.
by HROT Staff
When asked about where the state of outsourced learning services is headed, most of the top providers named in our annual Baker’s Dozen had one thing in mind: integration of learning with talent management. And that’s exactly what many of these companies offer: integrated learning solutions that support HR’s broader human capital strategies.
Some of the vendors here are standalone learning organizations, focused on all of the pillars of learning business process outsourcing (LBPO); others are enterprise providers that offer learning as well as other HR services. So regardless if your preference is for end-to-end delivery or for a narrowly defined point solution, one of the companies here can surely meet that need.
To determine this list, we asked more than two dozen well-recognized service providers to give us their list of top competitors. In addition, we asked their customers to weigh in on quality of service delivery and overall customer satisfaction, among other considerations. The customer data was then used to determine our buyer’s choice recipient.
As always, the Baker’s Dozen serves as a starting point in your search for a learning service providers. There are dozens more who may be the best fit for your organization, so don’t limit your search to this group only. It’s a big market—take advantage of it.
Intrepid Learning Solutions
Employees Trained*: 235,000
www.intrepidls.com
Intrepid Learning Solutions provides integrated learning and performance solutions to Global 2000 companies. One of the fastest-growing private companies in the U.S. (No. 79 on Inc.’s 500, according to Intrepid), it was founded in 1999 and is headquartered in Seattle. North American hubs are located in Chicago, Boston, and San Francisco, with additional on-site services at client locations. Most Intrepid clients are major global corporations with significant operations overseas, and services are provided in the U.S., EMEA, Latin America, and Asia Pacific.
Client(s): The Boeing Company, Microsoft Corporation, Autodesk, Inc., and ASTD.
Learning Services: Learning business process outsourcing (LBPO); strategy, benchmarking and research; analysis, design, and production; technology implementation, integration, administration and hosting management, and support; instructor sourcing and management, facilities management, logistics, and training event administration; and program/project management and vendor management.
Most Common Metrics: Service metrics include the ratio of production hours per course hour, instructor utilization, and proportion of e-learning to ILT as well as per-course measures of completion on time, on budget, and to stakeholder specifications. Participant metrics capture any feedback from or about training participants, including instructor reaction, job relevance, and prediction of future business impact as well as follow up information collected from participants or their managers. Business metrics correlate the relationship between participant metrics and business process outcomes. The logical measure of business impact is the degree to which business processes react positively to training.
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For Media Inquiry
Steven Gottlieb
s.gottlieb@greenc3.com
206.427.9591
