Whitepapers
 |
Achieving Customer Satisfaction with LearningLearning and customer satisfaction are two absolute requisites for business success. But a number of companies don’t fully understand the delicate-yet direct-relationship between these two crucial variables.
|
|
 |
All Aboard for Learning from the StartOnboarding has emerged as a powerful piece of the talent life-cycle in recent years. Aberdeen’s research has found that nearly 9/10 organizations indicate that an employee makes their decision on whether or not to stay with the company long term within the first six months.
|
|
 |
Driving Cost Out of the Learning Organization: Assessing the Enterprise Learning FunctionLeading the L&D enterprise is especially treacherous when macro-economic factors affect everything from the price of food to the price of oil. A joint study conducted by the i4cp and HR.com suggests that 88% of companies surveyed plan to implement significant cost cutting initiatives.
|
|
 |
Educational Marketing: A New Strategy for Building Customer LoyaltyEducating customers about products and services has long been a priority for leading companies. But new Internet-based approaches now enable them to develop far deeper customer relationships through ongoing education and information sharing. You can, too, by applying our five critical success factors to your marketing challenge.
|
|
 |
Effectively Using Technology-Enabled Informal LearningWith the implementation of any new technology, companies are on a learning curve of their own when it comes to using informal learning technologies effectively: fewer than 1-in-3 respondents said that their companies implemented technology-enabled informal learning.
|
|
 |
Exploring the Paradigm Shift in Sales Performance, Technologies, and LearningHow much do you know about Sales 2.0? Whether you are a sales trainer, an enterprise learning executive with responsibility for supporting national or global sales teams, or a sales representative, you are probably overwhelmed with constant business travel to and from client meetings to devote time to understanding Sales 2.0.
|
|
 |
Frontline Management Training: The Lynchpin to Business ResultsEvery year thousands of employees are hired or promoted into their first management roles and every year an astounding number of them fail. While strong leaders are invaluable in setting the organization’s vision, strong managers are needed to communicate and operationalize that vision.
|
|
 |
Get Lean. Get Aligned. Get Going.Do you know what you spend to delivery training? It might shock you. Whether you lead training, human resources, operations, sales, or finance, odds are your training delivery costs are difficult to justify. For the average corporation, training represents just 0.5 to 1% of revenues. Nearly 50% is spent on delivery and administration.
|
|
 |
Learning How to Sell Well in the 21st CenturyToday’s sales force must be smarter to win. In the wake of the recession there are fewer people selling, but the goals, workload, and expectations for those who are have grown. You need to be busier than you were in the past and you must scrutinize every deal because there are fewer deals and opportunities out there.
|
|
 |
Mobile Learning: The Time is NowThe use of pocket-sized communications devices to enhance learning has tantalized training executives since the first smart phone was introduced. But when it comes to adopting mobile learning initiatives, many are still preaching wait-and-see.
|
|
 |
Moving Toward 2020: The Learning DecadeFour hundred years ago, British philosopher Francis Bacon declared that “Knowledge is Power.” And, until recently, many corporate leaders would have wholeheartedly agreed with him. Companies around the world responded to the Great Recession by cutting and controlling costs to reap new efficiencies.
|
|
 |
Transforming Training Execution: Reducing Cost and Improving PerformanceA recent study by ASTD and i4cp reveals a growing concern among workforce training professionals and other executives about the high cost of delivering training. The goal of this white paper is to help business and training executives fully understand the true impact of an inefficient training delivery operation, and the options available to achieve peak value.
|
|
 |
Using Informal Learning to Help Channel Partners ProsperAn effective channel partner learning and development program can play a significant role in driving business growth for you and your channel partners. Channel enablement isn’t that different from sales enablement – you want to expedite getting the right product or service information into the right persons hand at the right time to promote greater productivity and profits.
|
|
 |
Virtual Instructor-Led Training: Live Interaction Engages LearnersvILT may soon jump to the head of the eLearning class thanks to advanced software that provides learners with much higher levels of live interaction. If your company is not using this effective training tool, or if you haven’t succeeded with it, you are missing out.
|
