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Upcoming Intrepid Events
Intrepid hosts thought-leading workshops and webinars, and frequently presents at industry conferences. To register for an Intrepid Hosted Workshop or Webinar, or to make an appointment to visit with an Intrepid team member at an upcoming industry conference, please contact us today.
Thrive in the New Healthcare Landscape by Investing in Training
Presenter: Kathy Rucinsky & Elizabeth Pearce
Details: How valuable would improving the performance of your CSR’s, Telesales Agents, and Claims Processors be for your organization? According to McKinsey, 45% of organizations in response to health care reform have dedicated specific resources to customer service. The importance of getting the most out of your entry-level roles has never been as imperative as it is today. These roles are in constant change. How well your employees perform in these key roles can directly impact your organization’s success.
Improving the way you train entry-level employees can save the organization millions. What would your savings be if:
- Customer service representatives increased first call resolution by 5%?
- New claims processors decreased claims payment errors by 25% while increasing productivity by 40%?
- Telesales agents converted 3% more leads than last year?
Intrepid Learning has deep experience helping health insurance clients dramatically improve their bottom line by improving the way they train employees. In this webinar, we’ll share some of our experiences helping clients manage the challenges and changes currently affecting the health care insurance industry and how changes in the way you train can help.
Next Speaking Engagement
The eLearning Guild Online Forums
Implementing Intelligent Learning Design: Redefining Blended Learning
Presenters: Jason DeLeon & Sarah Thompson
Details: As learning professionals, what are we to make of the explosion of Web 2.0 technologies and their promise to transform how we learn? How do we integrate the promise of technologies such as collaboration tools, social networks, and more into effective learning solutions that achieve tangible results? New technologies and business trends are fundamentally impacting the way we communicate, learn, and share information at work, home, and in our communities. Learning professionals must understand how to leverage new technologies in the context of broader business and social trends to make an impact in their organizations.
This session showcases research examples and trends of critical new technologies, and their applications for learning. The presenters introduce a framework that expands the common vision of learning beyond traditional categories of formal learning to include new “agile” and social learning models, providing examples of agile and social learning in practice. Throughout, attendees synthesize information and examples to learn how to successfully blend formal, agile and social learning into effective solutions. Presenters introduce a modality assessment tool set, leveraging examples and exercises to help determine when and how to use different modalities and methods. Demonstrations and a hands-on group exercise will facilitate learning and collaboration.
There are no tradeshows scheduled at this time. Please check back often!